When a 28-year-old mother of three, Tesia Britt, ordered her groceries from Walmart, she never expected to get a crackpipe to deliver along with her juice and ketchup. Nevertheless, the Walmart delivery included a used crack pipe along with her groceries. She discovered the illegal paraphernalia while unloading groceries with her daughter Aurora on April 5, 2022. She immediately complained to Walmart but was told that it wasn’t Walmart’s problem but a third-party service that places orders through the app.
Britt told Daily Mail that Walmart told her that the delivery driver who left the crack pipe in the bag of groceries would face “disciplinary action,” but she was never told what that would entail. However, Walmart did report that they “immediately deactivated the third-party driver” after Britt filed the serious complaint.
However, Britt is still waiting for a simple apology from the multi-billion-dollar company. She was also promised a store gift card as retribution but has not received that either.
“I have not received an apology from Walmart,” the concerned mother said. “I literally was offered a refund of my order and a gift card of unknown value that I never received! I haven’t heard anything from Walmart, and honestly, I don’t think they were planning on doing anything until I reached out to Fox 31 Problem Solvers.”
Now, Britt is worried that the Walmart location between Tower Road and I-70 in Aurora, Colorado is less than “sincere about making things right” with her order.
She also told Daily Mail’s website, “I should have never had to experience finding a crack pipe in my groceries….and honestly, they treating this whole situation like it’s just a messed up grocery order, and it’s bigger than that.”
Now that Britt’s story has gone viral, Walmart is trying to fix the problem. They released a statement that said the following:
“We strive to provide every customer with a positive delivery experience. While uncommon, we take customer complaints like this very seriously. Upon learning of what happened, we immediately deactivated the third-party driver and encouraged any customer who encounters anything unsatisfactory to reach out to customer care.”
Until this terrifying incident, Britt had relied on Walmart for her groceries. Now, however, she will need to rethink whether or not she will be giving money to a retailer that allows delivery drivers to smoke crack while on the clock.
“I haven’t ordered from Walmart since the incident, and if I do have groceries delivered, it’s been Amazon Fresh grocery delivery,” she said.
Daily Mail reached out to Walmart for comment, but their request went unanswered.
Britt wants action, not silence.
“You shouldn’t have to worry about when you have groceries delivered that you can’t even let your kids help anymore because you don’t know what you’re going to find in these bags,” she told Fox 13.
Meanwhile, consumer experts warn delivery shoppers to always check their order to see if it has been tampered with like it was in Britt’s case.